Refund & Cancellation Policy

Last updated: 24 October 2026

This policy covers AGMAN promotion stakes, purchased Pulses, the Grow Pass and the Launch Pack. Refunds go back to the original payment method, in the currency you paid. If you paid in a local currency, the amount you receive can differ slightly because of exchange rates. Payments are processed by Dodo Payments, our merchant of record; approved refunds go back to the original payment method through them.

1. No subscriptions

Promotion is bought one payment at a time. Nothing renews automatically and there is nothing to cancel. A promotion stake counts for 30 days from payment; purchased Pulses count until the end of the current UTC day. A Grow Pass ends 30 days after confirmed payment and unused prepaid credits then expire. A schedule can be paused, but pausing does not cancel or extend the paid pass.

2. When you get a full refund

  • You were charged twice, or charged an amount you did not approve.
  • You paid but the promotion was never applied to your listing.
  • You ask within 24 hours of paying for a promotion amount and the listing has not yet received any contextual paid, Spotlight or Homepage Boosted delivery.

3. When you get a partial refund

  • Paid placement was unavailable for more than 24 hours in a row because of a fault on our side: we refund the unused days on a pro-rata basis, or extend the promotion if you prefer.
  • We remove your listing for a reason that is not a breach of our terms (for example, we discontinue a category): we refund the unused days.

If we decline a Launch Pack launch, or cannot send its Dispatch issue and social shares around the agreed date, the launch part is refunded: the difference between the US$49 Launch Pack and its original Grow Pass component (US$20 for new purchases, US$10 for earlier purchases), and the Grow Pass benefits stay. For orders placed before 18 October 2026 as a Grow Pass with an add-on, an add-on refund does not remove the Grow Pass. If you upgraded a Grow Pass and we decline the launch or cannot send it, the upgrade payment is refunded in full and your Grow Pass returns with its remaining credits and original end date (if that date has not passed); credits used after the upgrade and its stake end with the refund. A missed launch date needs a prompt remedy or a launch-part refund; unused Launch credits are not silently moved into the base wallet. Where only one component is refunded, AGMAN reconciles the exact item and Dodo tax-inclusive refund amount before changing benefits. Unclear partial refunds are held for manual review. A full refund or payment dispute stops all associated future benefits.

4. When refunds are not given

  • Promotion that has already run, including a rank that moved down because other listings added more. A fixed position is not guaranteed.
  • Purchased Pulses after the day they were bought for has started counting them.
  • Listings removed or suspended for breaking the Terms, Publisher Terms or Listing Guidelines.
  • Dissatisfaction with traffic, clicks or sales, which we never guarantee.

Nothing here reduces rights you have under consumer law where you live. If you are a consumer and the law gives you a right to cancel, that right applies.

5. How to ask

Send a request through the support form with the listing, the payment date and the reason, within 30 days of payment. We reply within 5 business days. Approved refunds are issued by Dodo Payments and usually reach you within 5-10 business days, depending on your bank.

When the stake component or whole payment is refunded, that stake stops counting toward the promotion ladder straight away. Please contact us before opening a chargeback - it is usually faster.

6. Contact

Use the support form.