Dagmor
Review recorded customer calls, guide agent checks and get clear reports.
- Type
- Product
- Domain
- Sales & Customer
- Subdomain
- Customer Support
- Product type
- SaaS
- Stage
- Live
Availability
available
Pricing approach
usage based
First eligible campaign free if you stop; then €0.04 per recorded minute.
Location
Ireland
Supporting details
Live
What you can do with it
About
Dagmor keeps original recorded calls, file names, audio and transcripts together in a Call Log. Teams can use their own call scripts or draft one from recordings, then let people review the findings. Agents see Hero Scores; managers see conduct, recording coverage, trends and the customers’ words between survey answers. Teams can also send recordings and just receive finished reports without using the review screens.
Who it is for
Call centre teams, quality reviewers and managers who work from recorded customer calls.
Process
How it works
- 01Send completed call recordings
- 02Read transcripts beside the original audio
- 03Check the script and findings with a person
- 04Get agent, conduct, coverage, customer-word and trend reports
Distinctive value